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Web & Digital Operations

Marketing operations, web governance, and measurement that keep your strategy and campaigns running on the same lesson plan.

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Make your tools behave, your website ready for traffic, and your reporting clear enough to show leadership without a translator.

Tired of Duct Tape?

How Marketing operations processes can help

You can have great creative, a strong brand, and a solid campaign plan. If the systems behind the work are messy, growth turns into a constant game of “wait, who owns this?”

Hickory Grove steps in with fractional CMO leadership and an operations brain to connect the moving parts: web updates, digital product work, analytics, campaign execution, and cross-team handoffs. The goal is simple. Less chaos. Faster shipping. Cleaner results.

We help you run a clean system where strategy turns into execution, and execution turns into insight.

That includes how work gets requested, built, reviewed, launched, measured, and improved. The goal is not more meetings or more process. The goal is fewer surprises and better follow-through.

Workflow & handoffs across teams

Marketing touches every department that serves your audience. We design a clearer route from request to launch across marketing, web, product, sales, service, and operations.

Workflow & handoffs across teams

Marketing touches every department that serves your audience. We design a clearer route from request to launch across marketing, web, product, sales, service, and operations.

Workflow & handoffs across teams

Marketing touches every department that serves your audience. We design a clearer route from request to launch across marketing, web, product, sales, service, and operations.

Web strategy & digital product delivery

Your website and digital products need governance, not wishful thinking. We set up practical systems to manage updates, features, and releases without breaking everything else.

Web strategy & digital product delivery

Your website and digital products need governance, not wishful thinking. We set up practical systems to manage updates, features, and releases without breaking everything else.

Web strategy & digital product delivery

Your website and digital products need governance, not wishful thinking. We set up practical systems to manage updates, features, and releases without breaking everything else.

Analytics & measurement that people trust

If the numbers change depending on who pulled the report, you do not have analytics. You have opinions with spreadsheets. We standardize tracking and build reporting that answers leadership questions fast.

Analytics & measurement that people trust

Governance, roles, & decision rules

Tools do not create clarity. Ownership does. We make responsibilities obvious so decisions stop disappearing into side conversations.

Governance, roles, & decision rules

Tools do not create clarity. Ownership does. We make responsibilities obvious so decisions stop disappearing into side conversations.

Governance, roles, & decision rules

Tools do not create clarity. Ownership does. We make responsibilities obvious so decisions stop disappearing into side conversations.

Test & learn routines

You should not have to wait for a crisis to improve. We build a repeatable system for learning so performance gets better over time.

Test & learn routines

You should not have to wait for a crisis to improve. We build a repeatable system for learning so performance gets better over time.

Test & learn routines

You should not have to wait for a crisis to improve. We build a repeatable system for learning so performance gets better over time.

How Strategic consulting Engagements Work

Every engagement follows a simple arc. No trust falls, no vague off-site decks, just structured working time that moves decisions forward.

01 Discover

We review your tools, workflows, web update process, reporting, and cross-team handoffs. We look for the friction points that slow launches and distort measurement.

01 Discover

We review your tools, workflows, web update process, reporting, and cross-team handoffs. We look for the friction points that slow launches and distort measurement.

01 Discover

We review your tools, workflows, web update process, reporting, and cross-team handoffs. We look for the friction points that slow launches and distort measurement.

02 Align

We confirm goals, priority rules, and what “working” means. If objectives are still fuzzy, we pull in Strategy & Planning so the operating system supports the right outcomes.

02 Align

We confirm goals, priority rules, and what “working” means. If objectives are still fuzzy, we pull in Strategy & Planning so the operating system supports the right outcomes.

02 Align

We confirm goals, priority rules, and what “working” means. If objectives are still fuzzy, we pull in Strategy & Planning so the operating system supports the right outcomes.

03 Design

We build the playbook: workflows, governance, measurement plan, dashboards, and an operating rhythm your team can maintain. We also define what is safe to change quickly and what needs review.

03 Design

We build the playbook: workflows, governance, measurement plan, dashboards, and an operating rhythm your team can maintain. We also define what is safe to change quickly and what needs review.

03 Design

We build the playbook: workflows, governance, measurement plan, dashboards, and an operating rhythm your team can maintain. We also define what is safe to change quickly and what needs review.

04 Support

If helpful, we stay on in a fractional leadership capacity to run the rhythm with you, coach the team, and keep systems clean as programs scale.

04 Support

If helpful, we stay on in a fractional leadership capacity to run the rhythm with you, coach the team, and keep systems clean as programs scale.

04 Support

If helpful, we stay on in a fractional leadership capacity to run the rhythm with you, coach the team, and keep systems clean as programs scale.

Outcomes You Can Expect

Faster launches because intake, approvals, and QA are predictable

Fewer duplicate efforts and fewer dropped handoffs between departments

Cleaner tracking and reporting, with fewer “which number is right” meetings

A website that supports campaigns with clear paths, stable pages, and measurable conversions

Stronger follow-through across sales, service, programs, and operations because everyone is working from the same objectives

Better resilience when tools, staff, or priorities change, because ownership and rules are written down

In short ~ Less Duct tape. More Momentum.

Ready to make the machine run smoother?

Send us a message!

About

Contact

Strategic Consulting

Digital Growth Strategy

Web & Digital Operations

Case Studies

Insights

About

Contact

Strategic Consulting

Digital Growth Strategy

Web & Digital Operations

Case Studies

Insights

About

Contact

Strategic Consulting

Digital Growth Strategy

Web & Digital Operations

Case Studies

Insights